Shipping policy

Processing Time

-Orders are processed within 1 business day (excluding weekends and holidays).

-Once shipped, you will receive an email with tracking details.

Estimated Shipping Times

-United States: 5–8 business days

-United Kingdom & Europe: 7–10 business days

-Canada: 7–10 business days

-Australia & New Zealand: 7–10 business days

-Rest of World: 12–25 business days

These are estimates only. We cannot guarantee delivery dates, and delays may occur due to customs, courier issues, or other factors outside our control.

Tracking

All orders include a tracking number. Updates may take 1–2 business days to appear after shipment.

Customers are responsible for monitoring their tracking information once provided.

Incorrect Address Policy

Customers are responsible for entering the correct shipping information.

We are not liable for packages lost or delayed due to incorrect or incomplete addresses provided by the customer.

Re-shipping fees for returned packages due to incorrect addresses must be paid by the customer.

Customs & Import Fees

International orders may be subject to customs duties or import taxes. These are the responsibility of the customer.

Lost, Stolen, or Delayed Packages

Once a package leaves our warehouse, responsibility transfers to the shipping carrier.

We are not liable for packages lost, stolen, or delayed during transit.

If a package is confirmed lost by the courier, we will arrange a replacement at no extra cost.

Refunds & Cancellations

Refunds will not be issued for:

-Delays caused by the courier, customs, or natural events

-Incorrect shipping information provided by the customer

-Refusal to pay customs fees or taxes

-Cancellations are only possible before the order has been processed. Once shipped, we cannot cancel the order.

Need help?
If you have any questions or concerns about your order, please don’t hesitate to reach out to us at support@montessoritoys.co — our team will be happy to assist you.